By booking with the lodge or using any of the services made available by the lodge you acknowledge and agree to have read, understood and agreed to the terms set out below. These terms and conditions (Terms), as may be amended from time to time, apply to all of the lodges services.
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Terms & Conditions
The Reserve is home to lions, leopards, rhinos, elephants, buffalos, hippos, scorpions, snakes and other dangerous animals. Bateleur’s Nest Lodge is an Unfenced Camp. This means that wild animals can roam freely through the lodge. For this reason, it is very important to take the necessary safety precautions at all times. Malaria is seasonally present so a malaria prophylaxis is advisable.
At the time of booking or at check-in, I will share my credit/debit card details and authorise the use of this card for any amount owing to Bateleur’s Nest Lodge, which has the right to require full payment in advance or a deposit at the time of booking in certain circumstances. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the website are average prices per night/per person until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the website, the total for the requested stay shall be displayed on the reservation summary. Prices shall be charged in Euros.
Check-in/ check-out requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; passport/identity card; driving license and a valid credit/debit card, which will be swiped in the presence of the card holder. The lodge reserves the right to refuse entry to anyone who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, guests may check-in at any time from 12:00 on the scheduled day of arrival. On the day of departure, all guests must vacate their rooms by 10:00 (unless a later departure is stated as part of the booking). Late check-out after this time can be requested subject to availability. Rooms are subject to maximum occupancy rules set by the lodge.
The following methods of payment are accepted: credit cards: MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards; Visa/Delta and Visa/Electron.
PayPal and bank transfers.
All outstanding charges must be paid for in full on check-out from the lodge. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not used will be released. However, the lodge cannot control how long it takes the guest’s bank to effect such release. If staying for multiple nights at the lodge, guests may be required to make payment for any outstanding charges on a more frequent basis during their stay.
Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.
Cancellations of bookings are subject to the following cancellation fees:
60 days or more before arrival date 25% will be charged.
59 days to 30 days before arrival date 50% of the total amount will be charged.
29 days and less before arrival date 100% of the total amount will be charged.
Changes or Cancellation by the Lodge
Very occasionally the lodge may need to cancel a booking. In such circumstances, guests will be given a full refund but the lodge shall have no further liability to the guests arising out of such cancellation. The lodge will, however, use reasonable endeavours to try and relocate any confirmed booking it cancels to an alternative location similar in standard to the lodge.
The lodge reserves the right to charge a guest’s credit/debit card for any damage incurred to the guest’s room or the lodge during their stay (including specialist cleaning) or for any items that are missing when the guest leaves.
Guests are requested to conduct themselves appropriately at all times and to comply with lodge procedures and/or requests regarding conduct and respect for the property of the lodge, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the lodge, or cause offence to other guests or our members of staff. The lodge reserves the right to refuse accommodation or services or remove guests if this provision to has been breached. Where this is the case, the lodge shall have no obligation to refund guests for lost accommodation, other services or any other loss or expense incurred.
I am aware of and accept that I will be exposed to a variety of risks and dangers at Bateleur’s Nest Lodge associated directly or indirectly with Game Drives, Game Walks or other activities offered at Bateleur’s Nest.
I agree to obey all warning notices and instructions of the Bateleur’s Nest Lodge staff in charge of any activity at the lodge or on the Reserve. This includes the cancellation of an activity at any stage for safety reasons.
I am aware that Bateleur’s Nest Lodge is home to lions, leopards, rhinos, elephants, buffalos, hippos, scorpions, snakes and other dangerous animals. Bateleur’s Nest Lodge is an unfenced camp. This means that wild animals can roam freely through the lodge. For this reason, I am aware that it is very important to take the indicated safety precautions at all times.
Pool rules must be adhered to at all times, and neither the lodge nor its employees accept any responsibility or liability for injuries sustained by any person during any lawful or unlawful use of the pool.
Guests are not permitted to smoke in rooms or public areas.
All children (under age 14) must be accompanied and supervised by an adult at all times.
No pets are allowed at the lodge.
The lodge accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The lodge will not be responsible for the loss or damage of any property left at the lodge.
The lodge will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Lodge, its employees, contractor or agents or otherwise). The lodge’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in these terms and conditions or in any other document referred to or incorporated in them shall be read or construed as excluding any liability for death or personal injury caused by the lodge’s negligence or liability for fraud or fraudulent misrepresentation.
While all reasonable efforts have been taken to ensure the accuracy of information on the website, the lodge does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the website without notice.
The content of the websites is the copyright of the lodge, and may not be copied, reproduced, published, distributed or amended for any other purpose without prior written consent.
Trademarks used on the website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.